Shipping & Returns

 
Shipping:
Please allow 2 full business days for all order processing and shipment.  All customer orders will ship via USPS.  The Cotton Gin Boutique will send you updates as your order is received and shipped.  Customer orders may be tracked on the USPS website.

Store Pickup:
Please allow up to 24 hours for order processing on all store pick up orders.  The Cotton Gin Boutique will send you updates as your order is received and ready for pick up.  The final E-mail will state your order has been shipped OR is ready for store pickup.  At this time, you may proceed to the store to pickup your item(s).  Please have proper identification upon picking up.  Your order must be picked up within 7 calendar days.
Returns & Exchanges:
Customers may return any unused/unworn items with the original tags attached for STORE CREDIT ONLY within 21 calendar days of purchase.  The return MUST be accompanied by original receipt/invoice or gift receipt.  No cash, credit or debit card refunds will be issued.  ALL jewelry AND sale items are FINAL SALE and may not be returned for any reason.  
Items purchased online may be returned in store or by mail to the return address listed below.
The Cotton Gin Boutique
24 E Market Street
Corning, NY 14830
If you believe you have received a damaged or incorrect item(s), you MUST contact our store within 5 business days of the package's original delivery date. 
If you have questions about an online order, please contact us at (607)654-4149 Monday-Friday 11AM-6PM.
After the returned item(s) has been received, expect the return process to take 5-7 business days.  The Cotton Gin Boutique is not responsible for any lost or damaged packages while in transit. 
After the return is received and accepted, the customer will receive an update regarding the status of the return.  The customer will then receive store credit (less shipping cost).
We inspect all returned items in full and reserve the right to deny a return based on the condition of the item(s).  Customers are responsible for all shipping and handling fees for the items returned to The Cotton Gin Boutique.  We do not refund shipping fees unless it is an error on our behalf.